Orders and deliveries

DELIVERY WITHIN THE NETHERLANDS

  • If you order on working days before 17.00 from Monday-Friday, and if the product is in stock, your order will be shipped to Postnl Warehouse the same day! Your order will be delivered within 1-2 working day. Please note: your parcel will arrive later than usual due to Covid-19 situation.

  • If you order on Saturday/Sunday, you will receive your order within the next 1-2 working day if all products are in stock. Please note: your parcel will arrive later than usual, due to Covid-19 situation.

  • Via PostNL, you can easily follow your package via the Track & Trace feature. You can also choose to pick up your order at one of Postnl Pick-up location in case the delivery time doesn’t suit your schedule.

  • If your order exceeds 50 euros (and less than/equal to 23kg) , you will not be charged any delivery fees. If your order is less than 50 euros (and less than/equal to 23kg), you will be charged only 5,99 euros for delivery. 

  • Orders that are placed on holidays, will be processed the following working day.

DELIVERY OF FROZEN FOOD AND PERISHABLE GOODS

  • Frozen food and perishable products  are currently delivered to addresses in the Netherlands excluding the Wadden Islands.

  • Due to the nature of products that lead to special tools needed, there is a minimum spending limit of 50 euros (and less than/equal to 20kg) within the product categories frozen & fresh food. And accordingly, the delivery cost of this special delivery is 7,95 euros.

  • Orders containing frozen and fresh products are delivered every working day from Monday to Friday.
  • Orders on every working day from Monday-Friday at 17.00 latest and you will receive your order on the next 1-2 working day. Orders on Monday before 17.00 will be delivered to you on Tuesday or Wednesday. Orders on Friday will be delivered on the next Monday/Tuesday. 
  • Your order will be delivered to our delivery team’s warehouse before 11am for the same or next evening delivery.
  • You expect to receive a track and trace link for your order from 16.00 onwards and the delivery time takes place from 5.30pm-10.30pm.
  • Our delivery team will try their best to deliver your orders within the due time. Please make sure to inform us when you prefer to have another option to receive your package in case you are not at home.
  • If you are ordering other (dry) products besides frozen food and fresh food, these other products will be delivered at the same time as the frozen/fresh food item.

DELIVERIES OUTSIDE THE NETHERLANDS

COUNTRY PRODUCT FEE ORDER
BELGIUM DRY (FOOD AND NON-FOOD) 9.99 BELOW 50 euro and max 23kg
4.99 FROM 50 euro and max 23kg
FRESH & FROZEN Not available
Not available